1. Introduction
At Konax CRM, we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS platform.
2. Information We Collect
A. Account Information
When you register for an account, we collect your name, email address, phone number, and company details.
B. Usage Data
We collect information about how you interact with our platform, including IP addresses, browser types, and pages visited.
C. Customer Data
We process the data you upload to the CRM (such as lead information, customer records, and sales data) on your behalf as a data processor.
3. How We Use Your Information
- To provide and maintain our Service.
- To manage your account and subscription.
- To communicate with you regarding updates, security alerts, and support.
- To improve and optimize our platform's performance and user experience.
- To comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell your data. We may share your information with third-party service providers (such as cloud hosting and payment processors) solely to facilitate our Service. All such providers are bound by strict confidentiality agreements.
5. Data Security
We implement industry-standard security measures, including encryption (SSL/TLS) and regular security audits, to protect your data from unauthorized access or disclosure.
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your data:
- The right to access and export your data.
- The right to correct or update your information.
- The right to request the deletion of your data.
- The right to object to or restrict processing.
7. Cookies
We use cookies to enhance your experience and analyze platform traffic. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by updating the "Last Updated" date at the top of this policy.
9. Contact Us
If you have any questions about our privacy practices, please reach out to us at privacy@konax.com.